Refund policy

eturn & Refund Policy — Lazaros Soap

Last updated: 2025-11-26

At Lazaros Soap, we are committed to delivering high-quality personal care products and ensuring a positive customer experience. This policy outlines the terms under which returns, refunds, and replacements are offered.

1. Eligibility for Returns and Refunds

Due to the nature of hygiene and personal care products, we do not accept returns on opened or used items.

However, customers may be eligible for a refund or replacement in the following situations:

Damaged or Defective Products

If your order arrives damaged, leaking, or otherwise defective, please contact us within 7 days of delivery. We will issue either:

  • A replacement product, or

  • A full refund

Verification, including photographs of the issue, may be required.

Incorrect Item Received

If you received an incorrect product, we will correct the order at no additional cost.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Opened or used products

  • Items marked as final sale

  • Gift cards

3. Refund Process

To request a refund or replacement, please contact our support team at support@lazarossoap.com.

Please include:

  • Your order number

  • A description of the issue

  • Supporting photos, if applicable

Once your request is approved, refunds are processed to the original method of payment within 3–7 business days.

4. Exchanges

Exchanges are only offered when the received product is defective, damaged, or incorrect. We do not offer exchanges for preference-based reasons, including scent selection or personal preference.

5. Order Cancellations

Orders may be cancelled within 1 hour of purchase, provided the order has not yet been processed or shipped. If the order has already entered the fulfillment process, cancellation may not be possible.

To request a cancellation, contact us immediately at support@lazarossoap.com.

6. Shipping Costs

Shipping fees are non-refundable unless the return or replacement is the result of an error on our part.
If a product is replaced because it arrived damaged or incorrect, Lazaros Soap will cover the cost of shipping the replacement.

7. Lost or Missing Packages

If a package is marked as delivered but you have not received it, please allow 24–48 hours for potential carrier delays. If the package does not arrive after this period, contact us for assistance and investigation.

8. Contact Information

For any questions regarding this Return & Refund Policy, please contact:

Lazaros Soap
Customer Support: support@lazarossoap.com
Québec, Canada