Refund policy

Effective date: 2026-08-19

At Lazaros Soap Corp., we want every order to arrive in good condition and feel worth what you paid for it. Because our products are personal-care items, we follow a return policy that protects both customer experience and product safety.

Returns

We accept returns of unopened, unused, and undamaged products within 30 days of delivery.

To be eligible for a return, the product must be:

  • Unopened and unused
  • In its original packaging
  • In resalable condition
  • Accompanied by proof of purchase or order confirmation

For hygiene and safety reasons, opened or used body wash cannot be returned unless the product arrived damaged, defective, or incorrect.

Final Sale Items

The following items are final sale and cannot be returned:

  • Opened or used products
  • Gift cards
  • Products marked as final sale
  • Promotional or discounted items, unless otherwise stated
  • Products not purchased directly from Lazaros Soap Corp.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product, packaging, and shipping box

If the issue is confirmed, we will offer a replacement, store credit, or refund. Lazaros Soap Corp. will cover reasonable return shipping costs when the issue was caused by damage in transit, a product defect, or an error with your order.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

We recommend using a trackable shipping service. Lazaros Soap Corp. is not responsible for returned items that are lost or damaged in transit.

Exchanges

We do not guarantee exchanges. If you would like a different product, please contact us first. If the original item is eligible for return, you may return it and place a new order.

Subscription Orders

Subscription orders may be cancelled or updated before the next order is processed. Once a subscription order has shipped, it is treated like a regular order under this policy.

Opened or used subscription products cannot be returned unless they arrived damaged, defective, or incorrect.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned to us because of an incorrect or incomplete shipping address, we may deduct the original shipping cost and any return shipping fees from the refund.

How to Start a Return

To start a return, contact us at:

Email: lazaros.soap@gmail.com
Mailing address: Lazaros Soap Corp., 57 Silverado Blvd SW, Calgary, AB T2X 0C5, Canada

Please do not send products back without contacting us first. Returns sent without approval may not be accepted.

Your Rights

This policy does not limit any rights you may have under applicable consumer protection laws.