Shipping policy

Shipping Policy — Lazaros Soap

Last updated: 2025-11-26

This Shipping Policy applies to all orders placed through the Lazaros Soap online store. By making a purchase, you agree to the terms outlined below.

1. Order Processing Times

Orders are processed Monday to Friday, excluding statutory holidays.

  • Standard processing time: 1–3 business days

  • During peak periods (holidays, promotions), processing may take 1–5 business days

You will receive a confirmation email once your order has been shipped.

2. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Delivery address

  • Package weight and dimensions

  • Carrier rates

  • Any active shipping promotions

Lazaros Soap may offer free shipping promotions from time to time. These offers will be clearly displayed at checkout.

3. Shipping Methods & Delivery Times

Delivery times vary depending on the destination and carrier. Estimated delivery windows are provided at checkout but are not guaranteed.

Typical delivery windows:

  • QuĂ©bec & Ontario: 2–5 business days

  • Rest of Canada: 3–8 business days

  • United States: 5–12 business days

International shipping (if enabled) may take longer and may require customs clearance.

4. Tracking Information

Once your order ships, you will receive an email with your tracking number.
Please allow up to 24 hours for tracking information to update.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate shipping address.
If an address is incorrect or incomplete and the order is returned to us, the customer may be responsible for:

  • Re-shipping fees

  • Delays in delivery

We are not responsible for packages delivered to the wrong address due to customer error.

6. Lost or Stolen Packages

If a package is marked as “delivered” but has not been received:

  • Allow 24–48 hours for possible carrier delays

  • Check with neighbours or building management

  • Contact the carrier for additional details

If the package cannot be located, contact us for assistance.
Resolution may depend on the carrier’s investigation and policies.

7. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery. Include:

  • Your order number

  • Photos of the packaging and the damaged product

We will arrange a replacement or refund as appropriate.

8. International Duties & Taxes (if applicable)

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Brokerage fees

These charges vary by country and are the responsibility of the customer.

9. Returns Related to Shipping

For issues related to returns or refunds, please consult our Return & Refund Policy.
Shipping fees are generally non-refundable unless the return is due to our error.

10. Contact Information

For questions about this Shipping Policy, contact us at:

Lazaros Soap
Customer Support: support@lazarossoap.com
Québec, Canada