Shipping policy

Last updated: August 24, 2026

Lazaros Soap Corp. ships orders within Canada from Calgary, Alberta. This policy explains our processing times, shipping charges, delivery estimates, and what to do if there is a problem with your shipment.

1. Order Processing

Orders are normally packed and shipped within 1–3 business days, Monday to Friday, excluding statutory holidays.

Processing may take slightly longer during launches, promotions, or other busy periods. Once your order ships, you will receive a confirmation email with tracking information.

2. Canadian Shipping

We currently ship only within Canada, including:

  • All Canadian provinces
  • Yukon
  • Northwest Territories
  • Nunavut
  • Remote Canadian communities

Some remote locations may have fewer delivery options and longer delivery times.

We do not currently ship to the United States or other international destinations.

3. Shipping Charges

Shipping charges are calculated at checkout based on the delivery address, package size, package weight, and available carrier rates.

We offer free standard shipping on Canadian orders of $60 CAD or more, calculated after discounts and before taxes.

Gift cards do not count toward the free-shipping minimum.

Any available shipping charge will be shown before you complete your purchase.

4. Delivery Estimates

Available shipping methods and estimated delivery times are shown at checkout whenever carrier estimates are available.

Delivery estimates begin after an order has been processed and shipped. They are estimates rather than guaranteed delivery dates. Weather, carrier delays, remote destinations, and other circumstances outside our control may affect delivery.

5. Tracking

When your order ships, you will receive an email containing your tracking number.

Tracking information may take up to 24 hours to appear or update after the carrier receives the package.

6. Address Changes and Incorrect Addresses

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible at lazaros.soap@gmail.com. We will try to update the address, but changes cannot be guaranteed after an order has entered processing or been shipped.

If an order is returned because the address provided was incorrect or incomplete, the customer may be responsible for the cost of shipping it again.

7. Delayed, Lost, or Missing Packages

If your package has not arrived by the carrier’s estimated delivery date, check the tracking information for updates.

If tracking shows the package as delivered but you cannot locate it:

  • Check around the delivery location
  • Ask other members of your household
  • Check with neighbours or building management
  • Allow up to two business days, as some carriers mark packages delivered shortly before arrival

If the package is still missing, contact us at lazaros.soap@gmail.com with your order number. We will help you open an investigation with the carrier and determine the appropriate next step.

8. Damaged or Leaking Orders

If your order arrives damaged, leaking, or with missing items, contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs of the product
  • Photographs of the shipping package and label

Please keep the product and packaging until we have reviewed the issue. Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

9. Returned Packages

Packages may be returned to us because of an incorrect address, an unclaimed delivery, or unsuccessful delivery attempts.

If this happens, please contact us. Additional shipping charges may apply if you would like the order sent again, unless the return resulted from an error by Lazaros Soap Corp. or the carrier.

10. Shipping Charges and Refunds

Original shipping charges are generally non-refundable unless:

  • We made an error with your order
  • The shipment was damaged or lost
  • A refund is required under applicable law

For product returns and refunds, please review our Return & Refund Policy.

11. Contact Us

For questions or assistance with an order, contact:

Lazaros Soap Corp.
Calgary, Alberta, Canada
Email: lazaros.soap@gmail.com