Privacy policy
**Last updated: September 8, 2026**
This Privacy Policy describes how Lazaros Soap Corp. ("Lazaros," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you visit lazarossoap.com, purchase or consider purchasing a product, create an account, join our email list, enroll in a subscription, submit a review, contact us, or otherwise interact with our website, online store, products, features, tools, and related services (collectively, the "Services").
Please read this Privacy Policy together with our Terms of Service and other store policies. Our online store is powered by Shopify. Shopify also processes personal information when you use our store or Shopify's consumer services. You can learn more in the [Shopify Consumer Privacy Policy](https://privacy.shopify.com/en).
This Privacy Policy does not apply to personal information we may collect about employees, independent contractors, or job applicants.
## Notice at Collection: Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
- **Personal identifiers and contact information:** your name, email address, telephone number, billing address, shipping address, account identifier, login credentials, IP address, and information used to identify you in a customer review or communication.
- **Commercial and transaction information:** products you view, place in your cart, purchase, return, or cancel; order and subscription history; discount or promotion use; shipping information; and customer-service history.
- **Payment information:** payment method, billing details, payment status, and transaction information. Full payment-card details are generally processed directly by Shopify or another authorized payment provider and are not available to Lazaros in full.
- **Account and subscription information:** saved preferences, account activity, subscription selections, delivery frequency, renewal status, and changes to recurring orders.
- **Internet and electronic activity information:** browser and device type, operating system, device identifiers, network information, approximate location derived from your IP address, referral source, pages and products viewed, search and browsing activity on our website, and interactions with our website, emails, and advertisements.
- **Marketing information:** your marketing preferences and information about how you interact with promotional emails, offers, or advertisements.
- **Communications and user-submitted content:** messages, questions, support requests, product reviews, ratings, photographs, survey responses, promotion entries, and other information you choose to provide.
- **Security and fraud-prevention information:** information used to authenticate activity, assess transactions, protect accounts, detect suspicious behaviour, prevent fraud, and maintain the security of the Services.
- **Inferences:** basic preferences or likely interests inferred from your purchases or interactions with the Services, where permitted by law.
Please do not send sensitive personal information or full payment-card details through ordinary email or other unsecured communication channels.
## Notice at Collection: Why We Collect and Use Personal Information
We collect and use personal information for the following purposes:
### Providing Products and Services
We use identifiers, contact information, commercial information, payment information, and account or subscription information to:
- process payments and complete orders;
- deliver products and provide shipping or order-status information;
- create and manage customer accounts;
- administer subscriptions and recurring orders;
- process returns, refunds, cancellations, and other requests;
- provide customer support; and
- send transactional or service-related communications.
### Marketing and Personalization
We use identifiers, contact information, marketing preferences, commercial information, internet activity, and basic inferences to:
- send promotional emails when we have the required consent or another lawful basis;
- provide offers or content that may be relevant to you;
- measure the reach and effectiveness of marketing campaigns; and
- personalize parts of the customer experience where permitted by law.
### Operating and Improving Our Business
We use identifiers, commercial information, internet activity, communications, and account information to:
- operate, maintain, troubleshoot, and improve our website and store;
- understand website traffic, customer interactions, and business performance;
- manage customer, supplier, and service-provider relationships;
- maintain accounting, tax, transaction, and business records; and
- obtain professional advice and support.
### Security, Fraud Prevention, and Legal Compliance
We use identifiers, transaction information, internet activity, and security information to:
- detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
- protect Lazaros, our customers, service providers, and others;
- enforce our agreements and store policies; and
- comply with legal obligations, court orders, regulatory requirements, or other lawful requests.
We limit our collection, use, and disclosure of personal information to purposes that are reasonable, appropriate, and permitted by applicable law.
## Sources of Personal Information
We may collect personal information:
- directly from you when you place an order, create an account, join our email list, enroll in a subscription, submit a review, complete a form, enter a promotion, or contact us;
- automatically through cookies, pixels, browser storage, server logs, and similar technologies when you use the website;
- from Shopify and service providers that help us operate the store;
- from payment providers, shipping carriers, advertising and analytics providers, review platforms, subscription providers, fraud-prevention providers, and other business partners; and
- from publicly available sources or social media platforms when permitted by law.
## How We Disclose Personal Information
We may disclose personal information to the following categories of recipients for legitimate business purposes:
- **Shopify:** to host and operate our online store and provide ecommerce, checkout, payment, security, analytics, account, and related services.
- **Payment and fraud-prevention providers:** to process transactions, verify payment information, and identify potentially fraudulent activity.
- **Shipping and logistics providers:** to fulfill and deliver orders, provide tracking, and address delivery issues.
- **Subscription, review, email, and customer-service providers:** to operate store features, administer recurring purchases, send communications, display reviews, and provide support.
- **Advertising and analytics providers:** to understand store performance, measure campaigns, and deliver or personalize advertising where permitted.
- **Technology and cloud-service providers:** to host, secure, maintain, troubleshoot, and improve our systems.
- **Professional advisers and financial institutions:** including accountants, lawyers, insurers, auditors, banks, and other advisers who support our business.
- **Government, regulatory, judicial, or law-enforcement authorities:** when disclosure is required or permitted by law or reasonably necessary to protect rights, property, safety, or the integrity of the Services.
- **Business-transaction parties:** in connection with an actual or proposed financing, restructuring, merger, acquisition, sale, transfer, insolvency, or similar transaction involving all or part of our business.
We may also disclose information when you direct us to do so, provide consent, or when disclosure is otherwise permitted by law.
## Sale, Sharing, and Targeted Advertising
Lazaros does not exchange personal information with third parties for money.
We may use advertising, analytics, or Shopify services that receive identifiers such as IP addresses or device identifiers and information about interactions with our website or advertisements. Some privacy laws may define certain advertising-related disclosures as a "sale," "sharing," or use for "targeted advertising," even when no money is exchanged for the information.
Where applicable law gives you the right to opt out of these activities, you may use the cookie or privacy controls provided on our website or contact our Privacy Officer. Your choices may apply only to the browser or device on which you make them. You may need to repeat your choice if you use another device or clear your cookies.
We do not knowingly sell or share sensitive personal information or the personal information of children for targeted advertising.
## Shopify
Our store is hosted by Shopify. Information submitted through or collected by our store may be transmitted to Shopify and its service providers to provide ecommerce, checkout, payment, security, analytics, personalization, and related services.
When you use Shopify consumer services such as Shop or Shop Pay, Shopify may process your personal information for its own purposes under its own terms and privacy policy. For more information about Shopify's practices and the privacy choices it provides, review the [Shopify Consumer Privacy Policy](https://privacy.shopify.com/en) and the [Shopify Privacy Portal](https://privacy.shopify.com/).
## Cookies and Similar Technologies
We, Shopify, and our service providers may use cookies, pixels, tags, local storage, web beacons, and similar technologies to collect information automatically through the Services. These technologies may be used to:
- operate essential website, checkout, account, and shopping-cart functions;
- remember your settings and preferences;
- authenticate activity and help keep the Services secure;
- understand website traffic and how visitors interact with the Services;
- measure the performance of marketing and advertising; and
- personalize content or advertising where permitted.
You may be able to manage non-essential cookies through the cookie preferences available on our website or through your browser settings. Blocking some technologies may cause parts of the Services to function incorrectly. Where required by law, we request consent before using non-essential cookies or similar technologies.
Third parties that receive information through cookies or similar technologies process it according to their own privacy policies. Our Privacy Policy does not control their independent practices.
## Email Marketing and Promotional Offers
If you join the Lazaros email list or otherwise provide valid consent, we may send emails about products, launches, discounts, and offers. If we offer a discount for joining our email list, we use the information you provide to deliver the offer and communicate with you.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us at **lazaros.soap@gmail.com**. Unsubscribing from marketing does not prevent us from sending non-promotional messages needed to process an order, administer an account or subscription, respond to you, or provide important service information.
## Sensitive Personal Information
We do not intend to collect or use sensitive personal information to infer characteristics about individuals. We collect sensitive information only when reasonably necessary to provide the Services, process a transaction, maintain security, comply with law, or for another purpose permitted by law.
## Automated Decision-Making and Profiling
We may use automated tools to help identify suspicious transactions, personalize experiences, or measure marketing. We do not use automated processing to make decisions about you that produce legal or similarly significant effects, such as decisions about employment, housing, credit, insurance, or access to essential services.
## Retention
We retain personal information only for as long as reasonably necessary to:
- fulfill the purposes described in this Privacy Policy;
- maintain our relationship with you;
- meet accounting, tax, legal, regulatory, insurance, and recordkeeping requirements;
- resolve disputes;
- prevent fraud and maintain security; and
- enforce our agreements and policies.
Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements. When personal information is no longer reasonably required, we take reasonable steps to delete, destroy, or anonymize it, subject to legal and technical limitations.
## Service Providers Outside Canada
Some service providers may collect, use, store, or process personal information outside Canada, including in the United States, and their subprocessors may operate in other countries.
Personal information processed outside Canada may be subject to the laws of the country where it is processed and may be accessible to courts, law-enforcement agencies, national-security authorities, or other government bodies in that country. You may contact our Privacy Officer for information about our use of service providers outside Canada.
## Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the personal information we handle. These safeguards are designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, destruction, or disposal.
No security system, storage method, or electronic transmission is completely secure. We therefore cannot guarantee absolute security.
## Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without legally valid authorization. A parent or guardian who believes that a child has provided personal information to us may contact our Privacy Officer to request that we review and, where appropriate, delete it.
## Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have the right to:
- ask whether we hold personal information about you;
- request access to your personal information;
- ask how your information has been used and to whom it has been disclosed;
- request correction of inaccurate or incomplete information;
- withdraw consent to certain collection, uses, or disclosures where consent is the applicable basis;
- request deletion of information where the law provides that right;
- object to or opt out of certain targeted-advertising or information-sharing activities; and
- challenge our compliance or submit a complaint about our privacy practices.
To exercise a privacy right, email **lazaros.soap@gmail.com** with the subject line "Privacy Request." Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request and may ask for additional information where reasonably necessary.
These rights are not absolute. We may retain or withhold information when permitted or required by law. We will respond within the time required by applicable law and will explain any refusal or limitation where required.
We will not discriminate against you for exercising an applicable privacy right.
## Withdrawing Consent
Where we rely on consent, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide a product, service, account feature, or other requested functionality when the information is necessary for that purpose.
## Complaints
Please send privacy questions or complaints to our Privacy Officer first so that we can investigate and respond.
If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, depending on which law applies.
## Third-Party Websites and Platforms
The Services may contain links to websites, social media platforms, or services operated by third parties. Their own privacy policies and terms govern how they collect and use personal information. We do not control and are not responsible for their privacy, security, content, or practices.
## Accessibility
To request this Privacy Policy in another format or report an accessibility barrier, contact us at **lazaros.soap@gmail.com**.
## Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, technology, Services, or legal obligations. When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date. We will provide additional notice where required by law or when a change is material.
## Contact Us and Our Privacy Officer
For privacy questions, complaints, access or correction requests, requests to withdraw consent, or questions about service providers outside Canada, contact:
**Privacy Officer**
**Lazaros Soap Corp.**
57 Silverado Blvd SW
Calgary, AB T2X 0C5
Canada
Email: **lazaros.soap@gmail.com**